Revised Exchange Policy for Tesa Threads

At Tesa Threads, we want you to feel as confident in your purchase as you do in our clothing. If your selection isn’t quite right, our streamlined exchange process is here to help.

Eligibility for Exchange You may exchange any item purchased from TesaThreads.com within 14 days of delivery if:

• The item is found to be faulty, damaged, or defective upon arrival.
• The product received does not match your original order specifications.

How to Initiate an Exchange To ensure a fair assessment, please notify us within 3 days of receiving your package:

• Email us: tesathreads@gmail.com
• WhatsApp us: 03358696484
• Evidence: For claims regarding defects or damage, please include photographic evidence in your initial email.

Conditions & Exceptions We strive to be as flexible as possible, but we cannot support exchanges in the following scenarios:

• Requests made after the 14-day window.
• Items showing signs of wear, usage, or tampering.
• Missing original components, including price tags, labels, original packaging, or accessories.
• Undergarments: For hygiene reasons, exchanges are only permitted for tops and bodysuits in their original, unopened packaging.
• Bundles/Packs: Items sold as a set are considered a single unit and must be returned in full; partial returns are not accepted.